Return Policy
# 30-Day Money-Back Guarantee
We want you to LOVE your NeatNook organizers!
If you're not completely satisfied, we'll refund you—no questions asked.
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## How to Return
**It's simple:**
1. **Email us** at neatnook.office@gmail.com
2. **Include** your order number and reason (optional—we won't judge!)
3. **We'll send** you return instructions
4. **Ship items back** within 30 days of delivery
5. **Receive refund** within 5-7 business days
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## Refund Details
**What's Included:**
✅ Full refund of product cost
✅ Original shipping cost (if item is defective or wrong)
**Return Shipping:**
❌ Customer is responsible for return shipping costs
✅ UNLESS item is damaged, defective, or we sent the wrong item
**Processing Time:**
Refunds are processed within 5-7 business days of us receiving your return. Refund goes back to your original payment method.
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## Return Conditions
**Items must be:**
- Unused and in original packaging
- Returned within 30 days of delivery
- In resellable condition
**We get it** - life happens! If you're unsure whether your item qualifies, just email us and we'll work it out.
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## Damaged or Defective Items
**If your order arrives damaged or defective:**
1. **Email us photos** within 48 hours: neatnook.office@gmail.com
2. **We'll send a replacement** immediately (FREE)
3. **No need to return** the damaged item
We want you to be happy, and we'll make it right!
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## Wrong Item Received
**Received the wrong product?**
Email us immediately and we'll:
- Send the correct item (free shipping)
- Provide a prepaid return label for the wrong item
- Expedite your correct order
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## Non-Returnable Items
**These items cannot be returned:**
- Items marked as "Final Sale" or "Clearance"
- Items damaged due to misuse or accident
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## Exchanges
**Want to exchange for a different size or color?**
We don't offer direct exchanges, but here's what you can do:
1. Return your original item for a refund
2. Place a new order for the item you want
3. We'll prioritize your new order!
Or email us and we'll see if we can work something out!
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## Refund Exceptions
**Refunds will NOT be issued if:**
- Item is returned after 30 days
- Item shows signs of use or is not in original packaging
- No return authorization was requested
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## Lost or Stolen Packages
**Package shows as delivered but you didn't receive it?**
1. Check with neighbors or building management
2. Verify the shipping address on your order
3. Contact us within 48 hours: neatnook.office@gmail.com
We'll work with the carrier to investigate. In most cases, we'll send a replacement or issue a refund.
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## Questions?
**Still have questions about returns or refunds?**
📧 Email: neatnook.office@gmail.com
⏰ Response time: Within 24 hours
We're here to help make this right!
💚 *The NeatNook Team*