FAQ - Frequently Asked Questions
# Frequently Asked Questions
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## Product Questions
**Q: What sizes do the organizers come in?**
A: Our 8-piece set includes multiple sizes to organize different items—small boxes for jewelry and accessories, medium boxes for socks and underwear, and large boxes for shirts and pants. All pieces fit standard 12"-18" drawers and are adjustable.
**Q: What are they made of?**
A: Premium non-woven fabric—soft, durable, and built to last. Not cheap plastic that breaks!
**Q: What colors are available?**
A: We offer neutral colors (grey/beige) that match any decor. Clean, modern, and timeless.
**Q: Can I wash them?**
A: Yes! Hand wash or gentle machine wash, then air dry.
**Q: Will they fit my drawers?**
A: Our organizers fit standard dresser drawers (12"-18" wide). They're also collapsible, so you can adjust to fit your space perfectly.
**Q: How many pieces come in a set?**
A: Each set includes 8 pieces in various sizes—perfect for organizing an entire drawer or multiple drawers throughout your home.
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## Ordering & Payment
**Q: What payment methods do you accept?**
A: We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, and Google Pay.
**Q: Is checkout secure?**
A: Absolutely! We use industry-standard SSL encryption. Your payment information is 100% secure and we never store your credit card details.
**Q: Can I change or cancel my order?**
A: Yes, but act fast! Email us within 2 hours of ordering at neatnook.office@gmail.com. After that, orders are already being processed and shipped.
**Q: Do you offer discounts?**
A: Sign up for our email list to get 10% off your first order plus exclusive deals! We also run occasional promotions—follow us on social media to stay updated.
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## Shipping Questions
**Q: How long does shipping take?**
A: 10-20 business days to arrive. You'll get tracking info within 24-48 hours of ordering.
**Q: How much is shipping?**
A: FREE! We include free shipping on all orders, always.
**Q: Do you ship internationally?**
A: Yes! We ship to USA, Canada, UK, and Australia—all with free shipping.
**Q: I haven't received tracking yet. What do I do?**
A: Tracking info is sent within 24-48 hours of your order. Check your spam folder first! If you still don't see it, email us at neatnook.office@gmail.com.
**Q: My tracking hasn't updated. Should I worry?**
A: No! Tracking can take 2-3 days to update after the label is created. If it's been longer than 5 days without any updates, reach out and we'll investigate.
**Q: Why does shipping take 10-20 days?**
A: We ship from our international warehouse to offer you FREE shipping and the lowest prices. It's worth the short wait to save on shipping costs!
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## Returns & Refunds
**Q: What's your return policy?**
A: 30-day money-back guarantee! If you're not happy, we'll refund you—no questions asked. See our [Refund Policy](/pages/refund-policy) for details.
**Q: How do I return something?**
A: Email support@getneatnook.com with your order number. We'll send you return instructions. Simple!
**Q: How long until I get my refund?**
A: Refunds are processed within 5-7 business days of us receiving your return.
**Q: What if my order arrives damaged?**
A: Email us photos within 48 hours and we'll send a replacement immediately—no need to return the damaged item. We'll make it right!
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## Using Your Organizers
**Q: How do I set them up?**
A: It takes literally 5 minutes:
1. Unpack your organizers
2. Arrange them in your drawer (they're adjustable!)
3. Fill with your items
4. Done! That's it!
No tools, no measuring, no assembly required.
**Q: Do I need tools or measuring?**
A: Nope! No tools, no measuring, no assembly. Just unpack and use.
**Q: What can I organize with them?**
A: Everything! Most popular uses:
- Socks & underwear
- Makeup & cosmetics
- Jewelry & accessories
- Office supplies
- Kitchen utensils
- Craft supplies
- Baby clothes
- Ties & belts
**Q: Will they stay in place?**
A: Yes! The fabric design and the items inside keep the organizers from sliding around. They stay exactly where you put them.
**Q: Can I use them in different rooms?**
A: Absolutely! Use them in bedroom dressers, bathroom drawers, kitchen drawers, office desks, craft rooms—anywhere you have a drawer that needs organizing!
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## Still Have Questions?
Can't find your answer here?
We're here to help!
📧 **Email:** neatnook.office@gmail.com
⏰ **Response time:** Within 24 hours
*💚 The NeatNook Team*